Avera Ranked first in nation for long-term care resident experience
23 May 2019
Avera has ranked first out of the top 20 organizations that earned a 2019 Customer Approved Award from NRC Health, a Lincoln, Nebraska based healthcare intelligence firm. According to a news release, the award recognizes senior-care organizations across the country for creating an outstanding care experience for their customers.
Only 20 independent living, assisted living, or skilled nursing organizations earned this distinction. Winners were selected according to the results from NRC Health’s 2018 resident and family experience survey. To qualify, organizations must have a high percentage of respondents willing to recommend their locations to friends and family. This measure is known as the Net Promoter Score (NPS), and it strongly correlates with both customer satisfaction and enduring loyalty.